Refund policy

Returns & Exchanges Window

We offer a 7-day return and exchange policy for eligible items. This applies to change-of-mind returns and exchanges requested within 30 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unopened and unused
  • In original, sealed packaging
  • In resellable condition
  • Free from any damage or alteration
  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at:
hello@levelmax.com.au

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for all return and exchange shipping costs for change-of-mind returns.

All approved returns must be sent to:

Level Flow Pty Ltd
Unit L / 61-65 Roberts Rd
Greenacre NSW 2190
Australia
Phone: +61 1300 601 898

Inspection & Refunds

All returned items will be inspected upon arrival at our warehouse.

Change-of-Mind Returns

If your return is approved and meets all eligibility requirements:

  • Refunds will be processed within 3–5 business days after inspection
  • A 15% handling and restocking fee will be deducted from the original order amount
  • The remaining 90% of the purchase price will be refunded
  • Refunds will be issued to the original payment method

This fee reflects operational and warehouse handling costs already incurred.

Damages, Defects & Incorrect Items (ACL Compliance)

Under the Australian Consumer Law, you are entitled to a remedy if a product is:

  • Faulty or defective
  • Not as described
  • Not fit for its intended purpose

If your item meets any of the above conditions:

  • You are entitled to a repair, replacement, or full refund (as applicable)
  • No restocking or handling fees will apply
  • LevelMax will cover reasonable return shipping costs where required by law

Please contact us immediately at hello@levelmax.com.au with:

  • Your order number
  • Description of the issue
  • Supporting photos

Non-returnable Items

We do not accept returns for:

  • Opened or used products
  • Items not in original condition
  • Products with damaged or missing packaging
  • Sale items
  • Gift cards

All returned goods must be in a condition suitable for resale.

Exchanges

For exchanges, please submit a return request first. Once approved, you may place a new order for the replacement item.

Refund Processing Time

  • Refunds are processed within 3–5 business days after inspection
  • Your bank or payment provider may require additional time to complete the transaction
  • If more than 10 business days have passed since approval, please contact:
    hello@levelmax.com.au

Important Notice

This policy applies to change-of-mind returns only and does not limit or replace your rights under Australian Consumer Law.