Shipping policy
Shopping Policy
At LevelMax, we are committed to delivering reliable service and professional-grade construction materials efficiently across Australia.
Order Processing
All orders must be placed online through our official Shopify store. Once your order is confirmed, you will receive an email confirmation with order details.
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Delivery Coverage
- We currently provide local delivery only within New South Wales (NSW), Australia.
- Customers located outside NSW may place orders online and arrange pickup collection from our designated warehouse location.
Shipping Method
Due to the industrial weight of our products (each standard bucket weighs approximately 15kg), all deliveries are handled through freight logistics carriers rather than standard parcel couriers.
Shipping times may vary depending on destination, freight scheduling, and warehouse processing conditions.
Delivery Timeframes
Estimated freight delivery within NSW:
- Metro NSW: 2–5 business days
- Regional NSW: 3–7 business days
Please note that delays may occur during peak freight periods, weather disruptions, or carrier scheduling constraints.
Returns & Refunds
We accept returns within 90 days of purchase under the following conditions:
- Product must be completely unused
- Product must remain unopened and in original sealed packaging
- Proof of purchase is required
Return Shipping Costs
Customers are responsible for all return freight or shipping costs unless the item is defective or incorrectly supplied by LevelMax.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at our customer service email with:
- Order number
- Photos of damaged goods
- Description of issue
We will assess and resolve the issue promptly.
Contact Us
For delivery, returns, or order assistance, please contact our support team through our store contact page.
